Frequently Asked Questions

Absolutely! If you would like to make any changes to your existing order please email us at and we will do our very best to accommodate your needs.

Yes. We offer a pick up option for our Calgary, Alberta orders. Pick up is located in the South East community of Auburn Bay. Please select the “pick up” shipping option and we will email you with the date, time and address when your order is ready to be picked up (1-3 business days).

At this time, we only offer delivery of our donated ‘Child Loss’ Bereavement Boxes to the Albert Children’s Hospital Rotary Flames House- 18 Children’s Drive NW Calgary, Alberta. The recipients of our gift can schedule a pick up time, at the Rotary Flames House, with the Grief Support Coordinator.

We recommend sending it right away. When someone is grieving the death of a loved one it is important to acknowledge what has happened as soon as possible. In our experience, acknowledgement makes things better even if it can’t make things right.

Our Bereavement Boxes are also a perfect gift to send months or years later, on anniversaries, birthdays or just because. Grieving is a life long journey: your gift will serve as a reminder that you acknowledge this fact and you are still thinking about the deceased person.

We would be happy to help. When writing a condolence/sympathy message we recommend avoiding the use of clichés. Take your time, choose your words carefully and speak from the heart and whenever possible say his/her name.

The following are some examples you are welcome to use:

o   I know there are no words that can ease your pain. Please know you are in my thoughts (and prayers) May you find comfort in the wonderful memories that ____________________ left behind.

o   My heartfelt condolences to you and your family on the passing of ____________________. One of my fondest memories of _________________ is__________________. Please know he/she will never be forgotten. I will miss him/her deeply.

o   I can’t imagine the pain you are feeling right now. My heart breaks with you. It is my hope and intention that the items included are meaningful and helpful to you as you navigate through your grief and mourn ________________.  Wishing you healing and peace.

Yes. If you would like to add additional items to a curated box simply visit our ‘Build Your Own Box’ section and select the additional items you would like. We will gladly add them into your curated Bereavement Box.

No. Our Bereavement Boxes are available as a way to offer support to someone who is grieving ANY type of loss including the loss of a grandparent, parent, spouse, sibling, child, pregnancy (miscarriage & stillbirth) friend or other family member.

We also have a selection of boxes that are specifically designed to support children who are grieving.

Yes. Once your order has been shipped we will send you a Canada Post tracking number.

Absolutely! We believe it takes a village to support a grieving heart. If you are interested in Helping Us Help Others please send us an email to

We are always grateful and appreciative to hear from individuals and businesses that are interested in sponsoring our donated ‘Child Loss’ Bereavement Boxes and/or joining our Avery’s Legacy vendor family.

If you know of a family who has recently lost a child aged neonate to 17 years old in the Calgary and Central Alberta area, please click here

With regards to our donated ‘Child Loss’ Bereavement Boxes, we define the term ‘Neonate’ as the infants first 28 days of life.

With regards to our donated ‘Child Loss’ Bereavement Boxes, we define ‘recently’ to mean the first 6 months after the child has passed away.

Thank you for your interest in Helping Us Help Others. We believe it takes a village to support a grieving heart and we are so grateful to you for your interest in joining ours.

If you visit our supporting families page, you are able to sponsor a donated ‘Child Loss’ Bereavement Box.  Each sponsored box is $100. Included with each donated box is a ‘Sponsorship Card’. We would be honored commemorate your loved one, by adding his/her name on this card, or we are happy to keep your gift anonymous.

Thank you for looking into ways to support this family. We would like to offer our deepest condolences: There is nothing more painful than losing a child.

At this time our resources only allow us to donate to families who have lost a child in the Calgary and Central Alberta area. We do offer a variety of Bereavement Boxes that are designed to offer meaningful and helpful support to grieving parents. Please take a look at our curated boxes.

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